Bookyt
Rental software
Communication
A question about a rental, an upcoming pickup, a booking confirmation: good communication supports every rental. With Bookyt, you can reach customers by SMS, guide them through chat on your website or WhatsApp, and keep them informed with automated emails.
Bring personal messages, digital guidance and automated notifications together for a consistent customer experience.
Send messages and notifications directly from Bookyt. In Germany, you can use the Bookyt flat-rate SMS plan. For other destination countries or your own sending service, connect a supported SMS provider such as GatewayAPI. You can also automate reminders before rental start or rental end. Choose the events and templates that fit your workflow.
Customers describe what they want to rent in their own words. The chatbot asks about dates, location and rental options, answers questions using the information you provide, and checks prices and availability in Bookyt. A relevant link takes them straight to online booking. Once you set up WhatsApp, the same guidance is available through your WhatsApp Business number.
Rental chatbotBooking confirmations, reminders or invitations to digital pickup: Bookyt sends the relevant system emails for the workflows you configure. Your customers receive information and next steps at the appropriate stage of their rental. Manage templates and automation centrally and tailor your communication to your business.
Email communication
A clear message helps customers find their way: what have they booked? What information is still needed? How does pickup work? In Bookyt, you set up the relevant email templates and automation. Saved rental data fills in the message; available links guide customers to the next step.
Each booking becomes a clearly guided rental experience, with information that fits your offering and your customers.
How the channels work together
On your website or WhatsApp, a customer asks about a suitable rental. The chatbot helps with options, pricing and availability.
The customer completes the booking through the link provided. The relevant confirmation accompanies the rental by email.
Depending on your setup, email or SMS reminds customers about rental start or information they still need to provide.
Personal messages and configured rental end reminders keep customers informed right through to return.
The Bookyt flat-rate SMS plan covers sending within Germany. For international SMS, you can connect a supported SMS provider. Availability and terms depend on the sending service you choose.
Set up your WhatsApp Business connection in Bookyt. Customers can then message the connected number and get guidance on rental options, dates, prices and availability.
The chatbot provides a relevant booking link. Your customer reviews the details and completes the booking in Bookyt online booking. Extras and final booking details are selected there.
Manage the available email and SMS automation in communication settings. Enable the events you need, add your templates and adjust the available timing options to your rental workflow.